Birla Institute of Technology & Science, Pilani has been declared as an "Institution of Eminence Deemed to be University" by the Central Government of India in exercise of the power conferred under Section 3 of the UGC Act 1956 and is a renowned science and technology institute with Its headquarter located in Pilani, Rajasthan, India. In addition to Pilani, BITS Pilani has campuses in Dubai, Goa, and Hyderabad.

The ideal candidate will focus on strengthening recruiter relationships and ensuring their satisfaction by proactively addressing concerns and fostering long-term partnerships. They will manage interactions with recruiters, retain existing partnerships, and reconnect with inactive ones. Using clear communication and a problem-solving approach, the candidate will contribute to improving the placement experience and supporting the institute’s efforts to enhance recruiter engagement strategies.

• Preferably an MBA or Tech with expertise in customer interaction, retention, relationship management, and escalation handling.
• Desirable Skills:
  • Strong communication skills (written, verbal, email).
  • Tech-savvy with the ability to use CRM tools effectively.
  • Analytical and problem-solving skills with a solution-centric approach.
• Experience: 5–8 years in a customer relationship management role; experience in other industries is advantageous.

Procedure for Application:

• Interested candidates should send their applications by filling out the below Google form to  https://forms.gle/UM6n3nF5s2RYKhRn7 

(Applications received by another mode will not be accepted)

•   These positions are open for both internal and externalcandidates. We request you to refer suitable candidates for the above positions.  
• Internal candidates are requested to submit the application along with a letter justifying their suitability for the position duly forwarded by their Reporting Officers to the Senior Manager - HR.

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